Thank you for shopping with bigtreasured.com. We want you to be completely satisfied with your purchase. If for any reason you're not happy, we're here to help!
1. Returns
We accept returns on most items within 30 days of purchase. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. To start a return, please contact us :support@bigtreasured.com ,with your order number and reason for the return.
2. Non-Returnable Items
Some items are not eligible for return. These include:
- Gift cards
- Customized or personalized items
- Sale or clearance items
- Perishable goods (e.g., food, flowers...)
- Digital downloads or services
If you're unsure whether your item can be returned, please contact us.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If your return is approved, your refund will be processed to your original method of payment within 5-7 business days.
Please note that shipping charges are non-refundable. Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective item.
4. Exchanges
If your item is defective or damaged, we offer exchanges for the same product. Please contact us to initiate an exchange.
5. Late or Missing Refunds
If you haven't received your refund after 7 business days, please first check with your bank or credit card provider, as processing times can vary. If you’ve done this and still haven’t received your refund, please contact us at: support@bigtreasured.com.
6. Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part . Shipping fees are non-refundable.
7. Contact Us
If you have any questions about our refund policy or need assistance with a return, feel free to contact us