Thank you for shopping with Bigtreasured.com ! We aim to provide fast and reliable shipping for all of our customers. Please review the details of our shipping and delivery policy below.
1. Processing Time
- Orders are processed within 1-3 business days after payment is confirmed.
- You will receive an order confirmation email once your purchase is complete, and a separate shipping confirmation email with tracking information once your order has shipped.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Costs
We offer the following shipping options within the United States:
- Standard Shipping: Typically 3-7 business days for delivery.
- Expedited Shipping: Typically 2-3 business days for delivery.
- Overnight Shipping: Delivery within 1 business day (available only for orders placed before [cut-off time, e.g., 12 PM EST]).
Shipping costs are calculated at checkout based on the shipping method selected and the delivery address.
3. International Shipping
Currently, we offer limited international shipping to select countries. International orders may be subject to additional customs duties, taxes, and fees, which are the responsibility of the customer. Delivery times for international shipments may vary based on destination and customs processing.
If your country is not listed at checkout, please contact us, to inquire about shipping options.
4. Delivery Times
- Standard Shipping within the U.S. typically takes 5-7 business days.
- Expedited Shipping typically takes 2-3 business days.
- Overnight Shipping will be delivered within 1 business day if ordered before the cut-off time.
Please note that delivery times are estimates. Unforeseen delays, such as weather or carrier issues, may cause delivery to take longer than expected.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order directly through the carrier’s website.
If you experience any issues tracking your package or encounter delays, please contact us ], and we will assist you.
6. Lost or Damaged Items
- While we are not responsible for packages once they are shipped and delivered, we will work with the carrier if your order is lost or arrives damaged.
- If your order arrives damaged, please contact us right away with photos of the damage, and we will help resolve the issue.
- For lost packages, please reach out to us, and we will assist in locating the package with the carrier.
7. Incorrect Shipping Address
Please double-check your shipping address at checkout. We cannot be held responsible for delays or non-delivery due to incorrect address information. If you notice an error in your shipping address, please contact us immediately at: support@bigtreasured.com ,to update it before your order is processed.
8. Free Shipping Offers.
9. Contact Us
If you have any questions or need assistance with your order, feel free to contact us:
Email: support@bigtreasured.com