Refund policy

1. Return Period
You have 30 days from the date of purchase to return an item for a full refund.

2. Eligibility for Returns
To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by a receipt or proof of purchase

3. How to Initiate a Return
To initiate a return, please contact us at support@bigtreasured.com. We will guide you through the return process and provide you with any necessary return shipping labels.

4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

5. Non-Returnable Items
Certain items are non-returnable, including:

• Gift cards
• Items marked as final sale
• Customized or personalized items

6. Shipping Costs
If the return is a result of our error (you received an incorrect or defective item), we will cover the return shipping costs. Otherwise, you will be responsible for paying your own shipping costs for returning items.

7. Exchanges
If you would like to exchange an item for a different size or color, please contact us. We will assist you in processing the exchange based on our return policy.

8. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide instructions on how to return the item and issue a refund or replacement.

9. Contact Us
For any questions regarding returns or refunds, please contact us at support@bigtreasured.com or call us at 405-673-3837.