Shipping policy
1. Shipping Locations
We offer shipping to both national and international locations. If your location is not listed at checkout, please contact us for assistance.
2. Processing Time
All orders are processed within 2-3 business days. Orders placed on weekends or holidays will be processed the following business day.
3. Shipping Methods
We provide various shipping options, including:
- Standard Shipping (available for both national and international orders)
- Expedited Shipping (available for both national and international orders)
- Other available options
Shipping costs will be calculated at checkout based on your selected shipping method and location.
4. Delivery Times
Delivery times may vary based on the shipping method selected and your location. Generally, you can expect:
- National Shipping: 5-7 business days
- International Shipping: 7-14 business days (may vary based on customs processing)
Please note that delivery times may be affected by factors outside of our control, such as carrier delays or customs processing.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.
6. Damaged or Lost Shipments
If your order arrives damaged or if you do not receive your order within the estimated delivery time, please contact us immediately at support@bigtreasured.com or call us at 405-673-3837. We will work with you to resolve the issue.
7. International Shipping
For international orders, please note that you may be subject to customs duties and taxes imposed by your country. These charges are the responsibility of the customer and are not included in the order total at checkout.
8. Changes to Shipping Policy
We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page with the effective date.
9. Contact Us
If you have any questions about our shipping policy, please contact us at support@bigtreasured.com or call us at 405-673-3837.